--- title: Synchronization rules in Tripletex description: After the Tripletex integration is switched on in Svenn, there is a two-way synchronization of all projects, customers and employees. This means that any changes you make to these elements in one syst --- [Skip to content](https://service.svenn.com/en/help/synchronization-rules-in-tripletex#main-content) English Show submenu for translations ![Svenn\_Logotype\_negative\_1378x687-1.png\]](https://service.svenn.com/hs-fs/hubfs/Svenn_Logotype_negative_1378x687-1.png?height=40&name=Svenn_Logotype_negative_1378x687-1.png) Open main navigation Close main navigation - English Show submenu for translations - Gå til svenn.com Gå til svenn.com Hei! Søk for å finne svar i feltet under: - There are no suggestions because the search field is empty. 1. [Hjelpesenter](https://service.svenn.com/en/help?hsLang=en) 2. [Integrations](https://service.svenn.com/en/help/integrations?hsLang=en) # Synchronization rules in Tripletex Synchronization rules in Tripletex Read more about how the synchronization takes place between Svenn and Tripletex. Carmen Erala After the Tripletex integration is switched on in Svenn, there is a two-way synchronization of all projects, customers and employees. This means that any changes you make to these elements in one system will automatically be updated in the other. Below, it is described in more detail how the rules for the synchronization apply. Do you want to get started with Tripletex? In that case, read this article. ### Synchronization of projects - If a start date has not been set for the project in Svenn, the project will **not** be synchronized. This is because Tripletex requires a start date. - **Subprojects are not synchronized.** Tripletex only allows a unique ID per project, while Svenn allows using the same ID. This may cause errors in the first synchronization. We are working on a solution here, and until we have found a solution, subprojects will not be synchronized. - Internal projects are not synchronized when created from Tripletex. **Synchronization matrix:** **Tables can't be imported directly. Please insert an image of your table which can be found [here](https://9249003.hs-sites.com/knowledge/synchronization-rules-in-tripletex?hsLang=en).** **Svenn** **Tripletex** Project completed Project ended Project deleted Nothing happens **Tables can't be imported directly. Please insert an image of your table which can be found [here](https://9249003.hs-sites.com/knowledge/synchronization-rules-in-tripletex?hsLang=en).** **Tripletex** **Svenn** Project ended Project completed Project deleted Project completed ### Synchronization of customers - We only synchronize customers who have numbers as customer ID. - We do not synchronize inactive customers. - Tripletex does not allow Svenn to set a customer to inactive. Therefore, a customer must be set to inactive from Tripletex, when the integration is switched on. **Synchronization matrix** **Tables can't be imported directly. Please insert an image of your table which can be found [here](https://9249003.hs-sites.com/knowledge/synchronization-rules-in-tripletex?hsLang=en).** **Svenn** **Tripletex** Customer set to active Customer set to active Customer deleted Customer not deleted in Tripeltex. If you make changes in Tripletex on this customer, it will not be synchronized. We can restore the connection again if desired in the future. Take contact with our support. **Tables can't be imported directly. Please insert an image of your table which can be found [here](https://9249003.hs-sites.com/knowledge/synchronization-rules-in-tripletex?hsLang=en).** **Tripletex** **Svenn** Customer set to inactive Customer set to inactive Customer set to active Customer set to active Customer deleted Customer deleted ### Synchronization of employees - If a surname is not set on an employee in Svenn, it will not be synchronised. This is because Tripletex has this required field. - If an employee number (ID) has not been set in Tripletex, Svenn will generate one and update the employee in Tripletex with this ID. - Employees who are inactive will not be synchronized from Svenn to Tripletex. Tripletex does not have inactive status on employees. Fant du svaret? - [Time tracking](https://service.svenn.com/en/help/time-tracking?hsLang=en#main-content) - [Hours account](https://service.svenn.com/en/help/time-tracking?hsLang=en#hours-account) - [Integrations](https://service.svenn.com/en/help/integrations?hsLang=en#main-content) - [Tripletex](https://service.svenn.com/en/help/integrations?hsLang=en#tripletex) [![Svenn App icon](https://service.svenn.com/hs-fs/hubfs/Svenn%20App%20icon.png?width=80&height=80&name=Svenn%20App%20icon.png "Svenn App icon")](http://svenn.com) Få hjelp med Svenn.com Copyright © 2025, Svenn AS